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Where is the ice rink located ?You can find the rink at 42, Rue De Bettembourg L-1899, Luxembourg. You can also just type Patinoire Kockelscheuer into one of your navigation apps.
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When is the ice skating season?The public skating season starts on September 15 and ends on April 15. The rink is closed on these dates: November 1st December 25th January 1st March 14-15 (international figure skating competition) One December 24th and 31st we close at 18:00. Public skating remains possible during hockey matches.
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What are the rates?Our rates can be found via this link.
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What are the public skating hours?The public skating hours are the following: Monday: Closed Tuesday: 12h00-21h00 Wednesday: 12h00-19h45 Thursday : 12h00-21h00 Friday: 12h00-22h30 Saturday: 10h00-22h30 Sunday: 10h00-21h00 Please note that the public skating hours can be different during Luxembourgish school holidays!
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How can I purchase tickets?Tickets can be purchased on-site at the ticketing machines. Upon entering the building, you will find four machines that accept card payments. Additionally, at the entrance, there are two more machines: one that accepts cards and another that accepts both cards and cash. Please note that online ticket purchasing is not available at the moment.
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Do I need to make a reservation to skate?No, you can come and skate during our public hours without a reservation. For special services like our skating school or birthday parties, however, you do need to reserve in advance. We look forward to welcoming you on the ice! If you're coming with a larger group, please let us know in advance by phone or e-mail. This will help make your arrival and skate rental process smoother.
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What are the public skating hours during holidays?Please check the home page for our public skating hours during holidays.
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How long can I skate or stay?Tickets are valid for an entire day during opening hours. This allows you to enter and exit the rink as many times as you wish throughout the day. However, please be aware that from time to time, the ice needs to be resurfaced. During these resurfacing sessions, which typically take around 15 minutes, all skaters will have to leave the ice.
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Can I watch my friends and family skate if I'm not skating myself?Yes, you are welcome to watch your friends and family skate even if you are not skating yourself! There are viewing areas where you can comfortably observe the action on the ice. However, please be aware that the hall can be quite cold. It is strongly recommended that you dress warmly with appropriate clothing to ensure your comfort while watching.
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Are there any age restrictions for skating ?Skaters of all ages are welcome. However, for safety reasons, children under the age of 12 must be accompanied by an adult. This ensures that younger skaters have the supervision they need to skate safely. The minimum age to take part in our skating lessons is 4 years.
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Are you closed during hockey matches?No, during hockey matches public skating will continue in our second hall.
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Do you offer locker facilities for storing personal belongings?Locker facilities are provided for storing your personal belongings securely while you enjoy skating. Please note that in order to use our lockers, you need to insert a 2€ piece or a Jeton. These will be returned when you insert the locker key.
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Is there a place to buy snacks and drinks?Yes! We have the Brasserie Riccaroca!
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Do you have skate sharpening services?Sure! Please ask one of our employees for sharpening. Please note that in case of high demand it might take up a few days to sharpen your skates! The prices are the following: Normal sharpening: 10 € New blades: 15 € Blades in bad condition: 15 €
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Is the site accessible for people with reduced mobility and wheelchairs?Yes, Patinoire Kockelscheuer is fully accessible for people with reduced mobility. The facilities are designed to be barrier-free, ensuring easy access for all visitors. Additionally, by prior request, we can provide access to the ice for wheelchairs, allowing everyone to enjoy the skating experience. If you have any specific requirements or need further assistance, please contact our staff, who will be happy to help you.
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What are the safety rules for public skating?Please consult the safety rules here before visiting the rink.
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What should I do if I lose something at the rink?If you've lost something at our site, please speak with one of our employees. We have a Lost & Found corner where lost items may be located.
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Are we allowed to eat and drink inside the ice skating rink?No, eating and drinking in the ice hall is not allowed due to safety and hygiene reasons. However, you are welcome to eat and drink in designated areas within the facility or enjoy refreshments available for purchase at the brasserie.
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What is your policy on refunds or cancellations?Tickets purchased for entry or skate rentals are valid for any day during our season. If you decide not to skate on the day you bought your ticket, you can save it and use it on another day of your choice within the season. The same policy applies to our rental tickets. However, please note that we do not offer refunds for tickets or rental fees. If you have booked a skating lesson at Kockelscheuer and are unable to attend, please inform us by email or phone at least 24 hours in advance. For booked birthday parties, we require a cancellation notice at least 3 days in advance. Failure to provide timely notice can result in a charge.
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What should I wear?When visiting the ice rink, comfortable sporty clothing is recommended for skating, ensuring you are neither too warm nor too cold while on the ice. For instance, athletic pants, a long-sleeve shirt, and a light jacket or sweater would be suitable. Additionally, wearing gloves can help protect your hands from the cold and any accidental falls. If you are just visiting and not planning to skate, it is advisable to wear warmer clothing, such as a heavy coat or a sweater, as the temperature inside the hall can be quite chilly.
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Is there online payment?Currently, we do not support online payments. All transactions must be completed in person at our ticket machines by card or cash.
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Do you offer season passes, and where can I find the most up-to-date pricing information?Patinoire Kockelscheuer offers season passes for those who wish to enjoy ice skating regularly. For the most accurate and up-to-date information on our season pass rates, please visit the "Rates" section on our website.
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Do you offer rental skates?We offer ice skates in sizes ranging from 24 to 49! For our younger visitors, we have strap-on double blades available.
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What rental options are available for young children?The rink offers several rental options tailored specifically for young children to ensure they have a safe and enjoyable experience on the ice. You can rent skating aids such as Penguins and Seals, which provide extra stability and support for our little skaters as they learn to glide. Additionally, for the youngest children, we offer double-bladed skates that can be strapped under their shoes, providing enhanced balance and making their first skating experience more comfortable and secure. We also offer skating lessons for everyone 4 years or older.
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Are helmets available for rent?Yes! We offer helmet rentals in various sizes for €1,50.
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Can I bring my own skates?Yes, absolutely!
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Do you offer skating lessons?Of course! You can explore the available courses from our skating school by clicking on here.
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Why can't I make a reservation in the calendar?You can book ice skating lessons through the online calendar, which opens up slots 6 weeks in advance. Only lessons with available places will appear as bookable. As the date approaches, more slots will be released. If a class is fully booked, you have the option to join a waiting list. However, joining the waiting list does not guarantee you a spot in the class.
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How do I determine which class to choose?We provide information about the criteria here. However, feel free to contact us if you have any doubts.
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Do you offer birthday party packages?Yes, Patinoire Kockelscheuer offers various birthday party packages to meet your needs. Whether you are looking for a fully organized event with a privatized section of the ice rink supervised by one of our experienced coaches or simply need a reserved table in our cafeteria, we have options for you. Our packages can include private ice time, coaching sessions and skates rental. For more detailed information on available packages and customization options, please visit the Birthdays section of our website.
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